Sun Hong Kai Properties (SHKP) malls have always been providing customers with diverse shopping experiences and thoughtful customer service. In this anti-epidemic period, we have taken a series of responsive preventive measures and services for public places and facilities, tenants, staff and other workers, enabling you to shop and dine in our malls at ease.
SHKP malls are presenting a variety of exciting restaurant and shopping offers. The Point by SHKP members now have the opportunity to receive mall dining coupons, parking privileges, tenant cash coupons plus many other rewards, and concurrently earn bonus points* by having designated electronic spending on dine-in, takeaway or delivery at the restaurants in 20 designated SHKP malls. For further details, please click here for the announcements at The Point by SHKP website or refer to the promotions at participating malls.
During 16 – 22 March 2020, SHKP Club members who have single electronic spending worth of HK$300 or more at any restaurants (for dine-in, takeaway or delivery) or other tenants in apm, East Point City, New Town Plaza and V Walk, can redeem a HK$50 SHKP Mall Gift Certificate^ on the same day. Limited quota per day on a first-come-first-served basis while stocks last. Please click here for details, terms and conditions..
With SHKP’s takeaway hotline service covering 22 SHKP malls and Sky Dining 101, you can know more about restaurant takeaway services and menus at specific malls. This facilitates you to order food quickly and enjoy various gourmets conveniently. Please click here for details (Chinese only).
Customers' safety and needs are paramount to SHKP. We understand that cleanliness and hygiene are extremely important at this anti-epidemic time. Nearly 60 shopping malls and office buildings under SHKP have introduced eight new measures to strengthen protection, raising public hygiene standards and providing customers with a safe and clean shopping and working environment.
Recruiting 300 caring ambassadors, who are in special green uniforms: 300 caring ambassadors have been deployed at 30 SHKP shopping malls and 27 office buildings. Wearing special green uniforms and equipped with hand sanitizers and thermometers, the ambassadors will help sanitize the hands or measure the body temperature of customers and other members of the public. They will also open doors or press lift buttons for them.
Increasing the cleaning frequency of frequently touched public facilities in malls and offices: Cleaning and disinfection of public facilities in SHKP malls and offices have been strengthened. Frequently touched facilities, such as escalator handrails, door handles of entrances and exits, and railings, are cleaned every 30 minutes with 1:99 bleach or equivalent disinfectant. The cleaning frequency of the main lift buttons has been increased to every 15 minutes.
Installing over 320 automatic hand sanitizer dispensers: More than 320 automatic hand sanitizer dispensers have been installed in SHKP malls. Sterilized carpets have also been placed at main entrances and exits to stop the spread of bacteria and viruses.
Installing automatic disinfection machines at public toilet compartments, entrances, exits, and corridors outside: Automatic disinfection machines have been installed at public toilet compartments, entrances, exits, and corridors in more than 20 major malls, with disinfectant being sprayed every 15 minutes for extensive sterilization. Toilet compartments are sanitized by staff using disinfectant sprays between each use, as far as practicable.
Enhancing ventilation systems in public spaces of malls: The cleaning, inspection and maintenance of ventilation systems in the public spaces of malls have been enhanced. Thorough cleaning and disinfection are conducted more frequently to improve the operating efficiency of the systems, and to ensure good air circulation and hygiene indoors.
Maintaining high hygiene standards in toilets and baby-care facilities: Thorough sanitization of toilets and baby-care facilities is conducted every night with a disinfectant spray to maintain good hygiene standards.
Requiring staff to submit health declaration forms and conduct temperature checks before work: Hygiene guidelines for shopping malls have been drawn up and strictly adhered to. They require mall staff, contractors and other workers to submit health declaration forms and conduct temperature checks before work, and to wear face masks at work.
Assisting tenants to strengthen in-store infection prevention measures: SHKP has been actively working with tenants to strengthen in-store infection prevention measures, including assisting tenants to clean and disinfect the air-conditioning outlets in their stores. Tenants are also encouraged to provide customers with hand sanitizers and temperature screening services.
*Terms and conditions apply. There are malls that have not joined the SHKP Malls integrated loyalty programme – "The Point by SHKP". Spending at these malls is unacceptable for bonus points registration. For details and latest updates of the above promotional activities, as well as the terms and conditions of any offers, please refer to www.thepoint.com.hk or the notices published at relevant malls. Notification of any change will not be given separately.
^Terms and conditions apply. Daily quota of 50 gift certificates in each participating mall. First-come-first-served while stock lasts. This offer cannot be used in the conjunction with other promotional offers or privileges.